After receiving the order, the buyer has the right to withdraw from the agreement made with the online store within 14 days.

The right of withdrawal does not apply if the buyer is a business. To exercise the 14-day right of withdrawal, the goods must not be used in any way other than what is necessary to determine their nature, characteristics, and function – in the same way as one would be able to test the goods in a physical store.

If the goods have been used for purposes other than determining their nature, characteristics, and function, or if they show signs of use or wear, the online store has the right to reduce the refundable amount in accordance with the decrease in value of the goods.

To return the goods, you must send a withdrawal notification by email to info@prenewpc.com within 14 days of receiving the goods.

The buyer must return the goods within 14 days from the date the withdrawal notification was submitted, or provide proof that the goods have been handed over to the carrier within the specified time.

After the online store has received the returned goods, all payments received under the agreement will be refunded immediately, but no later than within 14 days. The online store has the right to refuse a refund until the returned goods have been received, or until the buyer has provided proof that the goods have been returned – whichever occurs first.

If the buyer has clearly chosen a delivery method other than the cheapest standard option offered by the online store, the online store is not obligated to reimburse costs exceeding the normal shipping costs.

The online store has the right to cancel the sale and demand that the goods be returned by the buyer if the price displayed in the online store is significantly lower than the market price due to an error.

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